Shipping & returns
Shipping Policy
We aim to deliver your orders quickly and safely.
Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with tracking details.
Shipping Time
Delivery times may vary depending on your location:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
Shipping Charges
Shipping fees are calculated at checkout based on your location and selected delivery method.
Free shipping may be available on orders above a certain amount.
Order Tracking
Once your order is shipped, you will receive a tracking link to monitor your delivery status in real time.
Shipping Delays
Delays may occur during peak seasons, public holidays, or due to unforeseen circumstances. We appreciate your patience in such cases.
Returns & Exchanges
We want you to be completely satisfied with your purchase.
Return Eligibility
You can request a return within 7–14 days of receiving your order if:
- The item is unused and in original condition
- The product is in its original packaging
- You have proof of purchase
Non-Returnable Items
- Sale or discounted items
- Customized or personalized products
- Items marked as non-returnable
Return Process
- Contact our support team with your order details
- Receive return instructions
- Ship the item back to us
- Once received, we will inspect and process your request
Refunds
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to the original payment method
Exchanges
If you received a damaged or incorrect item, we will offer a replacement at no additional cost.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue. We will resolve it as quickly as possible.